Shipping & Returns

Domestic Shipping Policy

Free Shipping

• Free shipping on all orders over $75 within the CONTINENTAL US.

Shipping Method

• Our preferred carrier is USPS for all domestic orders.
• Shipping fees are based on destination, size, and weight of the item(s), including a small insurance fee to cover potential theft or damage during transit.
• If you prefer FedEx or UPS, please notify us or leave a note with your order.

Shipping Time

• In-stock items are typically shipped within 1 business day of receiving the order.
• Orders requesting overnight delivery are expected to arrive on or before the third business day from the order date.
• Orders placed on Friday or over the weekend are typically shipped the following Monday.

Address Accuracy

• Ensure your shipping address is entered correctly. We are not responsible for lost or damaged packages due to incorrect address information.
• Packages returned or shipped with an incorrect address provided by the customer will incur additional shipping charges.
• Deliveries must be to a verifiable and physical street address.

International Shipping Policy

Order Processing and Shipping

• We reserve the right to refuse to process or ship orders to certain countries.
• Processing international orders takes additional time. Please allow us time for packing, weighing, and estimating the postage & handling costs.
• You will receive an email with the estimated shipping costs and policies for your approval before we finalize and ship your order.
• Most orders are shipped via International First Class Mail.
• Estimated delivery time by the US Post Office is 7–10 days. However, delays can occur due to factors like increased mail volume, security concerns, and customs clearance. Delivery can sometimes take 3–4 weeks.
• We cannot guarantee specific arrival dates or offer credit for shipping delays.

Customs, Tariffs, and Duties

• The listed shipping fees do not include any customs charges imposed by your country.
• The recipient of the package is responsible for any additional fees imposed by customs, including tariffs and duties.
• These charges vary and are unpredictable. We advise contacting your local customs agency for more information.
• We will not falsify information on customs forms.

Lost Parcels

• If your order does not arrive within 30 days, we can initiate a claim with the US Post Office.
• US Postal regulations allow for a claim inquiry only after 30 days from the shipment date.
• The investigation for a lost parcel can take an additional 30 days.

Return Policy

Refunds

• Eligible for returns within 14 days of receipt for a refund.
• Notify us to obtain a return authorization number.
• The product must be received back at our store within 10 days of intent-to-return notification.
• Must be undamaged and in saleable condition (tags intact, special packaging unharmed).
• Refunds are credited back to the original payment method.
• Original shipping charges are not refundable.

Exchanges

• Eligible for exchange within 30 days of receipt.
• Same conditions as refunds apply.
• Customers are responsible for shipping fees for sending the product back and for the shipping of the exchanged item.

Return Shipping Fees

• Customers are responsible for return shipping fees. Returns must be prepaid; COD returns are not accepted.

Unauthorized Returns

• Subject to a 20% restocking fee if sent without prior authorization.

Order Cancellation Policy

• We pride ourselves on prompt shipping, with most orders shipped within one business day of receipt.
• Orders received on Friday or over the weekend are typically shipped the following Monday.
• If you decide to cancel your order, email us immediately at comfyluxestore@gmail.com
• If the item has already been shipped, you can return it under the conditions stated above, but we will not refund the shipping cost.
• Cancelling an order that qualified for free shipping will result in charges for the 2-way shipping fees.

Questions? Contact us at comfyluxestore@gmail.com or +1 (866) 600-0582 (Mon–Fri 9:00 am–5:00 pm EST).