• Free shipping on all orders over $75.
• Excludes Hawaii, Alaska, Puerto Rico, Canada, and Mexico.

• Our preferred carrier is USPS for all domestic orders.
• Shipping fees are based on destination, size, and weight of the item(s), including a small insurance fee to cover potential theft or damage during transit.
• If you prefer FedEx or UPS, please notify us or leave a note with your order.

-- Shipping Time:

• In-stock items are typically shipped within 1 business day of receiving the order.
• Orders requesting Overnight delivery are expected to arrive on or before the third business day from the order date.

-- Address Accuracy:

• Ensure your shipping address is entered correctly. We are not responsible for lost or damaged packages due to incorrect address information.
• Packages returned or shipped with an incorrect address provided by the customer will incur additional shipping charges.
• Deliveries must be to a verifiable and physical street address.

• We reserve the right to refuse to process or ship orders to certain countries.
• Processing international orders takes additional time. Please allow us for packing, weighing, and estimating the postage & handling costs.
• You will receive an email with the estimated shipping costs and policies for your approval before we finalize and ship your order.
• Most orders are shipped via International First Class Mail.
• Estimated delivery time by the US Post Office is 7-10 days. However, delays can occur due to factors like increased mail volume, security concerns, and customs clearance. Delivery can sometimes take 3-4 weeks.
• We cannot guarantee specific arrival dates or offer credit for shipping delays.

-- Customs, Tariffs, and Duties:

• The listed shipping fees do not include any customs charges imposed by your country.
• The recipient of the package is responsible for any additional fees imposed by customs, including tariffs and duties.
• These charges vary and are unpredictable. We advise contacting your local customs agency for more information.
• We will not falsify information on customs forms.

• If your order does not arrive within 30 days, we can initiate a claim with the US Post Office.
• US Postal regulations allow for a claim inquiry only after 30 days from the shipment date.
• The investigation for a lost parcel can take an additional 30 days.

• Your parcel may be subject to customs, duty, or VAT tax as per your country's regulations.
• It is the consumer's responsibility to obtain information and pay these taxes if necessary.
• You can usually obtain tax information by contacting your local postal or customs office.

• Eligible for returns within 7 days of receipt for a refund.
• Notify us to obtain a return authorization number.
• The product must be received back at our store within 10 days of intent to return notification.
• Must be undamaged and in saleable condition (tags intact, special packaging unharmed).
• Refunds credited back to the original payment method.
• Original shipping charges are not refundable.

• Eligible for exchange within 30 days of receipt.
• Same conditions as refunds apply.
• Customers are responsible for shipping fees for sending the product back and for the shipping of the exchanged item.

-- Return Shipping Fees:

• Customers are responsible for return shipping fees. Returns must be prepaid; COD returns are not accepted.

-- Unauthorized Returns:

• Subject to a 20% restocking fee if sent without prior authorization. 

• We pride ourselves on prompt shipping, with most orders shipped within one business day of receipt.
• Orders received on Friday or over the weekend are typically shipped the following Monday.
• If you decide to cancel your order, email us immediately at comfyluxestore@gmail.com.
• If the item has already been shipped, you can return it under the conditions stated above, but we will not refund the shipping cost.
• Cancelling an order that qualified for free shipping will result in charges for the 2-way shipping fees.