Welcome to ComfyLuxe — Where Comfort Meets Luxury
At ComfyLuxe, your comfort and satisfaction are our top priorities. We proudly stand behind the quality and craftsmanship of every product we offer. If you have any questions, concerns, or need assistance with your order, our dedicated customer care team is here to help.
CONTACT INFORMATION
Email
comfyluxestore@gmail.com
Phone
(917) 261-7215
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
9:00 AM – 5:00 PM (EST)
Average Response Time
Within 24 business hours
Frequently Asked Questions
Below are some of our common questions:
Does ComfyLuxe offer free shipping?
Yes, we offer free shipping on orders over $75 within the continental US.
What shipping methods does ComfyLuxe use?
- Our preferred carrier is USPS for all domestic orders.
- Shipping fees are calculated based on the destination, item size, and weight, including a small insurance fee to cover potential theft or damage.
- If you prefer FedEx or UPS, please notify us or leave a note with your order.
How quickly will my order ship?
- For in-stock items, we process and ship orders within 1 business day.
- If you select overnight delivery, your order will arrive no later than the third business day from the order date.
Can I track my shipment?
Yes, once your order is shipped, we’ll send you an email with the tracking number. You can use it to check your shipment’s status.
What happens if I enter the wrong shipping address?
- Please ensure your shipping address is correct when placing your order.
- We are not responsible for lost or damaged packages due to incorrect addresses.
- If a package is returned or requires reshipping due to an incorrect address, additional shipping charges will apply.
Does ComfyLuxe ship internationally?
Yes, we ship internationally.
- You’ll receive an email with the estimated shipping cost and policies for approval before we ship your order.
- Most international orders are shipped via International First-Class Mail and typically take 7–10 days, though delivery may take up to 3–4 weeks due to customs or other delays.
Do I have to pay customs fees for international orders?
Yes, the recipient is responsible for customs, tariffs, and duties imposed by their country.
- These fees are not included in our shipping charges.
- Please contact your local customs agency for more details.
What is your return policy?
Refunds:
- Returns are accepted within 14 days of receipt.
- Items must be undamaged, in their original packaging, and include all tags.
- Refunds are issued to the original payment method, but original shipping charges are non-refundable.
- Exchanges are accepted within 30 days of receipt under the same conditions as refunds.
- Customers are responsible for shipping fees for returning and reshipping exchanged items.
- Returns without prior authorization are subject to a 20% restocking fee.
Can I cancel my order?
If your order hasn’t shipped yet, email us immediately at
comfyluxestore@gmail.com.
- If the order has already shipped, you can return it according to our return policy, but the shipping cost will not be refunded.
- For orders that qualified for free shipping, cancellation will result in charges for 2-way shipping fees.
How do I contact customer service?
We'd love to hear from you! You can contact our customer support team by:
Email: comfyluxestore@gmail.com
Phone: (917) 261-7215
Email: comfyluxestore@gmail.com
Phone: (917) 261-7215