FAQ
FAQ
Below are some of our common questions. Can't find your answer? We'd love to hear from you.
Orders
How quickly will my order ship?
- For in-stock items, we process and ship orders within 1 business day.
- Orders placed on Friday or over the weekend are typically shipped the following Monday.
- If you select overnight delivery, your order will arrive no later than the third business day from the order date.
Can I track my shipment?
Yes. Once your order ships, we'll send you an email with the tracking number so you can follow your shipment's status.
What happens if I enter the wrong shipping address?
- Please double-check your shipping address when placing your order.
- We are not responsible for lost or damaged packages due to incorrect address information.
- Packages returned or re-shipped because of an incorrect address provided by the customer will incur additional shipping charges.
- Deliveries must go to a verifiable, physical street address.
Can I cancel my order?
- If your order hasn't shipped yet, email us immediately at info@comfy-luxe.com.
- If the order has already shipped, you can return it under our return policy, but the shipping cost will not be refunded.
- Cancelling an order that qualified for free shipping will result in charges for 2-way shipping fees.
Shipping & Returns
What shipping methods do you use?
- Our preferred carrier for domestic orders is USPS.
- Shipping fees are based on destination, size and weight of the item(s), including a small insurance fee to cover potential theft or damage during transit.
- If you prefer FedEx or UPS, please let us know or leave a note with your order.
Do you offer free shipping?
Yes — free shipping on all orders over $75 within the continental U.S. No code required; it's applied automatically at checkout.
Do you ship internationally?
- Yes. Processing international orders takes additional time for packing, weighing and estimating postage.
- You will receive an email with the estimated shipping costs and policies for your approval before we finalize and ship your order.
- Most international orders ship via International First Class Mail; estimated delivery is 7–10 days, though customs or high mail volume can extend this to 3–4 weeks.
- The recipient is responsible for any customs charges, tariffs or duties imposed by their country — these are not included in our shipping fees.
What is your return policy?
- Returns are accepted within 14 days of receipt for a refund.
- Please notify us first to obtain a return authorization number — unauthorized returns are subject to a 20% restocking fee.
- Items must be undamaged and in saleable condition (tags intact, special packaging unharmed), and received back within 10 days of your return notification.
- Refunds are credited to the original payment method. Original shipping charges are not refundable.
- Customers are responsible for return shipping fees; returns must be prepaid (COD returns are not accepted).
Can I exchange an item?
- Exchanges are accepted within 30 days of receipt under the same conditions as returns.
- Customers are responsible for the shipping fees of sending the product back and for shipping the exchanged item.
Products
What are ComfyLuxe throw blankets and slippers made of?
Many of our cozy styles — including our slippers — are made from 100% polyester microfiber for a soft, plush feel. Exact materials for each item are listed on its product page.
How should I care for my ComfyLuxe items?
Most of our throws, blankets and slippers are machine washable. Please check the care label on your specific item for exact washing instructions to keep it soft wash after wash.
What size slippers should I order?
- S/M fits approximately women's 6–8 / men's 5–7.
- M/L fits approximately women's 8–10 / men's 7–9.
- If you are between sizes, we suggest sizing up for extra comfort.
Do you restock sold-out products?
We restock popular styles regularly. If your size or color is sold out, please check back soon — or email us at info@comfy-luxe.com and we'll be happy to help.
Discounts
Do you offer a first-order discount?
Yes — new customers get 10% off their first purchase with code WELCOME (valid for first-time customers only). See our Coupons page for current offers.
Didn't find your answer? Contact us: info@comfy-luxe.com · +1 (866) 600-0582
Mon–Fri 9:00am–5:00pm EST · 107 Allen Blvd, Farmingdale, NY 11735